Media & AI Tools · Artificial Intelligence
Panda Chat
AI Support Agent for Shops
Replies to store customers in many languages, around the clock. Panda Chat is an AI tool for customer service on e-commerce websites. It gathers chats from different apps and uses AI to reply in multiple languages.
Demo
See it in action
The problem
Online retail merchants struggled to handle customer queries across messaging apps, social chats and web chat simultaneously.
What I built
Designed an AI reasoning engine integrating Shopify inventories to reply to customer queries in multiple languages.
The result
Cut operational support costs by 35%.
Overview
What this project does
Helps businesses (especially e-commerce) automate customer support and manage data more efficiently through unified communication and AI-powered responses.
Features
Core features
- Unified customer support inbox (Email, Social Media DMs/comments, Live Chat)
- AI reasoning engine (Panda IQ) for instant replies (under 2 seconds)
- Integration with Shopify, Magento, WooCommerce, and ERP systems
- Automatic order status, stock availability, and tracking information checks
- Intelligent human handoff for complex queries
- Document and website data upload (PDFs, Excel, Word)
- Chat-based data analysis and summarization
- Multilingual automatic language detection and response
- 70% automation of routine queries capability
Impact
What it delivers
- Unified multi-channel communication management
- AI-powered reasoning engine for intelligent responses
- Real-time order and inventory data access
- Document and knowledge base querying
- Automatic language detection and multilingual responses
- Human handoff system for complex cases
- E-commerce platform integration
- Data analysis and content summarization
- AI reasoning engine handling 70% of routine queries
- Automatic language detection and multilingual support
- Sub-2-second response times
- Intelligent human-to-AI escalation workflow
- Document/PDF interaction capability
- Real-time data access to order and inventory systems
Under the hood
Technical specifications
- Type
- AI-powered customer communication and data interaction platform.
- Target users
- E-commerce businesses, support teams, customer service managers, content creators seeking to manage customer data and automate responses.
- Integrations
- Shopify, Magento, WooCommerce platform integrations ERP system integrations Email management Social media (DMs and comments) Live chat systems
- APIs
- Shopify, Magento, WooCommerce, ERP system integrations
- Other
- AI reasoning engine (Panda IQ), automatic language detection
Related work
